My order is late or didn’t arrive.
Small items do not have tracking included, but if it is a packaged item, please check your confirmation email for tracking information. If you have a small item, you can’t find your tracking number, or your item looks like it’s on another adventure, send us an email and we will try and find it for you :) Please contact us at caz@littlemoonseed.com.
How long does it take to ship my order?
We process your order and post within 1-4 business days, it can take 2-7 days to ship after the processing time within Australia. :)
Do you ship to outside of Australia?
Sadly, and very unfortunately, not at this time. But we are working out a way to do just that, so watch this space :)
What about my shipping address?
Thanks for bringing that up actually…. Please make sure that the address you provide is an accurate and up-to-date shipping address, because that is where your lovely goodies will be sent to :). If you need to change your shipping address, please lettuce know within 24 hours of placing your order.
Do you offer tracking on my item?
Smaller items are sent in stamped envelopes and do not have tracking available. Larger or heavier items will be sent in a padded/rigid mailer or box and will have tracking included.
I placed an order but then nanobots have intercepted my brain and I no longer want it.
That’s is totally fine! Things happen all the time. I mean, if I was the queen of the world we could all eat buttered corn in a pool filled with little puppies for a living….. Please email us if you you need to return your items. We only accept returns that are in an unopened state within one month of purchase. It will be your responsibility to pay for any shipping costs upon returning. Please expect refunds to take at least 7 days to enter your account once we receive the return. Please contact us at caz@littlemoonseed.com
My items look like they went through a sausage machine
Oh no!! That’s so terrible! If anything has arrived to you broken, smooshed or bent please take a photo of the packaged item (not yourself) and send it in an email to caz@littlemoonseed.com and we will be very sure to make your awww into yaayyy!! :)
Do you do commissions?
While this sounds amazing, unfortunately Little Moonseed will not be accepting any requests for commissions at this point in time. If you would like to subscribe to the Little Moonseed newsletter, we will keep you up to date with any possible commission announcements in the future.
I can’t find out how to download my digital item
Never fear sweet children!! Every printable download will have instructions included on how to do just that, and it will be sent with your item to your inbox.
Please feel free to contact me if you have any other questions
Through email, at. caz@littlemonseed.com
Do you share my information with anyone?
Absolutely not. I want you to feel as safe in little moonseed as a little butterfly in a warm cocoon. We will not share your information.